Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Introduction

SMERP TEK ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard information in compliance with the UAE Personal Data Protection Law (PDPL) and applicable international standards.

1. Information We Collect

1.1 Information You Provide

  • Contact details (name, email, phone, company name)
  • Account credentials (email, password, profile info)
  • Payment information (processed by third-party payment providers)
  • Content you submit (forms, messages, uploads)
  • Preferences and settings

1.2 Information Collected Automatically

  • Device and browser information (IP address, user agent, OS)
  • Usage data (pages viewed, clicks, time spent, features used)
  • Cookies and tracking technologies (see Cookie Policy)

2. How We Use Your Information

We process personal data for the following purposes:

  • Provide, operate, and maintain our products and services
  • Process transactions and send confirmations
  • Provide customer support and respond to inquiries
  • Send service updates, security alerts, and administrative messages
  • Deliver newsletters and marketing content (with your consent)
  • Analyze usage patterns to improve products and user experience
  • Comply with legal obligations and enforce our Terms

3. Data Sharing & Disclosure

We do not sell your personal data. We share information only in these circumstances:

  • Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, customer support, and email delivery
  • Business Transfers: If SMERP TEK is acquired or merged, your data may be transferred to the new entity
  • Legal Requirements: We may disclose data to comply with legal obligations, court orders, or government requests
  • With Your Consent: We share data with third parties when you explicitly authorize it

4. Your Rights (PDPL)

Under UAE PDPL, you have the following rights:

  • Access: Request a copy of personal data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Opt out of marketing communications

To exercise your rights, contact: privacy@smerptek.com

5. Data Security

We implement industry-standard security measures to protect your data including AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, multi-factor authentication, real-time threat detection, and daily encrypted backups.

6. Contact Us

For questions or concerns about this Privacy Policy or your data:
Email: privacy@smerptek.com
Phone: +971 4 XXX XXXX
Address: Dubai, UAE